Standard e-commerce shipping policy template:

Shipping Policy

Thank you for visiting and shopping at WAVA Active. The following terms and conditions constitute our official Shipping Policy.

1. Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive a second notification when your order has officially shipped.

• High-volume promotional periods, sales, or new collection drops may slightly extend processing times.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Standard estimated transit times depend on your location:

Note: Delivery times are estimates provided by the carrier and are not guaranteed.

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become active with the carrier.

4. International Shipping, Duties & Customs

We offer international shipping to select destinations worldwide.

• Customs & Import Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. WAVA Active is not responsible for these charges if they are applied; they are the responsibility of the customer.

5. Shipping Restrictions & P.O. Boxes

• We currently ship to standard residential and commercial addresses.

• Deliveries to P.O. Boxes or APO/FPO addresses will be shipped via standard postal service channels only.

6. Incorrect Addresses & Undeliverable Packages

Please double-check your shipping address prior to placing an order. WAVA Active is not responsible for orders shipped to an incorrectly supplied address.

If a package is returned to us due to an invalid or incomplete address, the customer will be responsible for the cost of re-shipping the item.

7. Lost, Damaged, or Missing Packages

If you received your order damaged, or if your package is marked as "delivered" but you have not received it:

1. Inspect the packaging and keep all damaged goods and packaging materials.

2. Check around your property, with neighbors, or with building management.

3. Contact customer support at 

   wavaactive@gmail.com

    within 7 days of the listed delivery date so we can assist you in opening a claim with the carrier.

8. Contact Us

If you have any further questions about our shipping procedures or the status of an order, please contact us at 

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