Política de envíos
Shipping Policy — WAVA Active
Last updated: June 2026
Processing Time
All orders are processed within 3–5 business days after payment confirmation. Orders are not shipped or delivered on Sundays or national holidays in Colombia. During peak seasons (such as December or promotional periods), processing may take 1–2 additional business days. You will receive an email confirmation once your order has been dispatched.
National Shipping (Colombia)
- Standard Shipping (3–6 business days): Free on orders over $250,000 COP. Flat rate of $12,900 COP on smaller orders.
- Express Shipping (1–3 business days): $22,900 COP — available in major cities (Bogotá, Medellín, Cali, Barranquilla, Bucaramanga, Cartagena, Pereira, Manizales).
International Shipping
- International Standard Shipping (10–20 business days): $75,000 COP (approx. $18.00 USD)
- International Express Shipping (5–10 business days): $145,000 COP (approx. $35.00 USD)
⚠ International delivery times are estimates and may vary due to customs processing in the destination country.
Shipping Confirmation and Tracking
Once your order is dispatched, you will receive an email with your tracking number. Please allow 24–48 hours for tracking information to update in the carrier's system.
Customs, Duties, and Taxes
For international orders, WAVA Active is not responsible for any duties, import taxes, or customs fees applied by the destination country. These charges are the sole responsibility of the customer.
Lost or Damaged Packages
WAVA Active is not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us within 7 days of delivery at wavaactive@gmail.com with your order number and photos of the damage.
Incorrect Address
Please verify your shipping address before placing your order. WAVA Active is not responsible for orders sent to an incorrect address provided by the customer. If you notice an error, write to us immediately at wavaactive@gmail.com — we can only make changes before the order is dispatched.